The GriefShare kits are sold with a 30-day guarantee. If you are not satisfied with your purchase, return it to us for a refund (excluding shipping charges). The 30-day return policy does not apply to items purchased in addition to the kit. Returns for other materials will be accepted only if they are damaged or defective.

It is ESSENTIAL that you view your DVDs within 30 days of receipt to confirm quality. We will be happy to replace any defective DVDs within 30 days after you have received your GriefShare kit. Replacement cannot be made beyond this 30-day period.